TrigsToGo FAQ's & Information
Check out our frequently asked questions below.
How Do I Update My Personal Details?
If you login and click the Account link at the top and bottom of each page, you will be able to update your name, billing address, password and payment details. Feel free to update this information anytime.
For further assistance, please call the TrigsToGo customer service team at 715-490-4305.
What Happens If I Forget My Password?
Can't remember your password? Just click the "Forgot Password" link found on the Login page. You will be asked to provide the email address associated with your account. Once this is confirmed, you will be emailed a link. Click the link to reset your password.
How Do I Update My Address?
Login and click the Account link at the top of each page. Click on the Pencil icon under Billing Address, you can edit your existing address or add one if none has been specified.
How Do I Add Or Remove A Payment Method?
Login and click the Account link at the top of each page. Under Payment Details, you can delete an existing credit card by clicking Delete underneath the card or Add a Card to add a new one.
What Products Do You Offer?
We offer the freshest and most popular products and brands that you would find in any of the major supermarket stores, including fresh meat, produce, and bakery and delicatessen lines. Some products may not be available, including very large items, tobacco and alcohol, hot food and gift cards.
How Do I Find Products?
The fastest way to find products is to use the Search Bar. Alternatively, you can browse the Category List to find items by major product groupings. Look at the top of the list for your most regular items such as fruit, vegetables, meat, milk and dairy products.
If you have purchased products online with us before, you can find all your favorites under My Pantry. This will be automatically we populated with items you have purchased online with us before.
Where Do I Find Products That Are On Special?
Specials can be found by clicking on 'Online Specials' at the top of the category listing on the Products page. Specials are also displayed throughout the product listings, marked in red. Specials may differ from those in store and limited quantities may apply.
Can I Use Coupons Online?
No. At this time, neither vendor nor store coupons can be used shopping on Trig's To Go.
How Do I Order Less Or More Than 1lb For Products Purchased By Weight?
To adjust the quantity you wish to purchase, click the Minus and Plus icons either side of the quantity box displayed below each product. To order 0.2lb, click Add and then click Minus until you reach 0.2 and it will automatically update your basket. Please click on the product image for further product information.
How Do I Shop From A Past Order?
Login and click the Account link from the top of the page, and click Past Orders to see a list of your previous orders. To shop again from a past order, click on Re-order. The list of items will be added to your cart for review and editing.
How Do I Know That The Fresh Foods I Order Really Are Fresh?
The fresh foods we supply you are selected directly off the shelves in our supermarkets. Your Personal Shopper will select only the highest quality fresh foods available.
We are so confident in the freshness of your delivery, we will refund any items you are not totally satisfied with.
When Can I Place My Order?
Our online shop is open 24 hours, 7 days a week. You can place your order at any time.
How Far In Advance Can I Order?
You can order up to seven days in advance of your delivery or collection date.
What Does "Allow Substitutions" Mean?
By selecting to allow substitutions, you are letting your Personal Shopper know that if an item in your order is not available they can choose a similar item that is either a different size of the same product or a different brand.
You can be specific about the type of substitutions allowed by providing instructions in theSubstitution Notes. For instance, if you have selected a Cadbury chocolate block you could specify that your Shopper "Only substitute for Nestle".
If I "Allow Substitutions" What Price Will I Be Charged For Items That Have Been Substituted?
If a requested product is not available and substitution is allowed, your Personal Shopper will try to substitute the original with a similar product of equal or higher value. You will only be charged at the original price.
If such a product is not available, your Shopper will substitute a product with a lower value if one is available. Your order will be updated to reflect the lower cost.
How Do I Change My Preference To Allow Substitutions Or Not?
You can change your preference for substitution on a product by product basis via your shopping cart. Click on Cart to view the list of products in your order and select or de-select the Substitution option per item. You can also add or modify substitution instructions here.
I Think That I Have Accidentally Sent My Order Twice, How Can I Check That I Haven't?
Login and click the Account link to view your Past Orders. Orders are listed by the date you submitted the order. If there is more than one order detailed, please contact us to assist you in cancelling the duplicate order.
I Am Unsure If The Order I Sent Has Gone Through?
Login and click the Account link to view your Past Orders. Click on the day on which you believe you sent the order(s). If there is an order there, you order has been submitted successfully, if not, we have not received an order. You should receive an order confirmation email.
Who Picks My Order?
A dedicated Personal Shopper handpicks your order. Personal Shoppers are staff members that have been trained to select products as if they were shopping for themselves or their own families.
How Is My Order Confirmed?
You will receive an Email confirming that your order has been received. This email will contain the following information:
Delivery or 'Click&Collect' date & time
Customer service information
Items ordered & substitution -references, unit price, quantity and total price.
How Can I View My Previous Orders?
You can view previous orders by logging in, clicking the Account link and then Past Orders.
How Do I Pay For My Order?
Payment can be made by Credit or Debit Card. We accept MasterCard, VISA, American Express and Discover cards.
For more information please see our Terms & Conditions
How Do I Receive A Tax Invoice For My Order?
You will receive an e-mailed receipt when your order is ready to pick-up.
What Happens If A Product I Ordered Is Not Quite What I Wanted?
Take the product along with your invoice to our supermarket store. They will exchange the item for you.
What Happens If A Product Is Delivered That Is Damaged?
Our store staff will treat your goods with the utmost care, but if any product should reach you in a damaged or spoilt condition, please call our customer support team to arrange for a refund.
What Should I Do If Any Products Are Missing From My Order?
First check that the invoice you received with the order and check if the items have been marked as supplied or not. If the items are shown as supplied please contact our TrigsToGo customer service team at 715-490-4305.
What If I Have A Question About My Order Or A Billing Issue?
You can contact our
TrigsToGo customer service team at 715-490-4305.
Please refer to the contact us page for customer service opening hours.
Can I Amend My Order After I Have Checked Out?
Please contact our TrigsToGo customer service team at 715-490-4305 to amend your order up to 24 hours before your delivery or collection window.
Can I Change My Delivery Window After I Have Checked Out?
Please contact our TrigsToGo customer service team at 715-490-4305 to amend your order up to 24 hours before your delivery or collection window.Can I Cancel My Order?
Please contact our TrigsToGo customer service team at 715-490-4305 to cancel your order up to 24 hours before your delivery or collection window. A refund will be processed for the amount charged to your credit or debit card.
Please note: Refunds take between 3 & 5 business days to show back on your account. A cancellation fee may apply if you cancel your order after the cut off time and, if the cancellation is made on the day of delivery, we may charge you for the perishables products that were ordered.
Please refer to the Terms & Conditions.
Do You Charge A Fee To Click&Collect An Order?
There are no additional fees charged for a Click&Collect order
What Are The Cut Off Times For Placing An Order?
You must place your order a minimum of two hours before you'd like to pick up your order.
When Will My Order Be Ready For Me To Collect?
Your Click&Collect order will be ready waiting for you at your selected collection point within the pick up window you have selected.
How Do I Pay For My Order?
All orders must be paid for online when you place your order. You can pay with Visa, MasterCard, American Express and Discover credit and debit cards.
What Happens If I Am Running Late To Collect My Order?
Please contact our customer service team at 715-490-4305 and they will be able to assist you further, by scheduling an alternative pick up time or informing the store of your estimated collection time.